Microsoft Business Applications Consultancy
Partnership meets Precision.
Get genuine, lasting value from Dynamics 365 and the Power Platform, with a Melbourne team that treats your system like its own.
15+ years experience Melbourne-based, Australia-wide Microsoft Partner
What we do
Practical expertise across the Microsoft stack and beyond
We deliver solutions grounded in how your organisation actually operates, not just how the technology works.
Dynamics 365 CRM + more
Sales, Customer Service, Customer Insights Journeys (Marketing) - implemented and configured around how you operate.
Power Platform
Power Apps, Power Automate, Power BI and Power Pages to build capability and cut manual work.
Integration & Data
Integrations, migrations and data quality - one reliable source of truth across your systems.
Custom React Apps
Code Apps and React SPA: bespoke front-ends where off-the-shelf stops.
AI
Scaling business processes with Claude & ChatGPT.
Most technology consultancies deliver the project, and quickly move on.
We focus on building partnerships that outlast every project.
How we work with you
Working with you at every stage
Four ways organisations engage us - from a first conversation to years after go-live.
Why MiiiA
We build relationships, not just systems
Good technology outcomes come from understanding your organisation first. The best work happens alongside your team - hands-on, in the trenches.
People first, always
Users are the key to success. We design with end users in mind from day one.
Process over tools
We map your processes before recommending solutions. The platform should serve your workflow.
We never build and run
Transparent governance, clear milestones, and ongoing partnership. We don't disappear after sign-off.
Long-term partnership
We measure success by what happens after go-live. Our best relationships are years deep.
Who we work with
Trusted by organisations across Australia
We understand the compliance, procurement, and operational realities specific to each sector.
Government
Federal, state, and local agencies. Panels, procurement frameworks, and sovereign data.
Not-for-Profit
Purpose-driven organisations. We respect tight budgets and mission focus.
Commercial
Growing businesses. Financial services, professional services, and beyond.
SME
Senior expertise without overhead. Right-sized solutions, sensibly delivered.
Organisations we work with
They understand our business, not just our software. That makes all the difference when you're trying to get genuine value from your platform.
Ian HayesDirector
Milestone Financial Services
The ongoing support has been exceptional. They treat our system like it's their own and are always thinking ahead about what we need next.
Kerryn JonesOperations Manager
Lord Mayor's Charitable Foundation
MiiiA completed the migration of our CRM membership system to Dynamics 365. They quickly grasped our business structure and delivered the project on time and as promised. From design and implementation through to staff training, I would not hesitate to recommend Dan and the team. Always professional with a genuine passion for what they do.
Ray MillarIT Manager
Queensland Canegrowers Association
About MiiiA
We're a little bit different
MiiiA grew out of frustration: running businesses ourselves and knowing the software could do far more for the people using it. So we built the consultancy we wished we'd had. Hands-on, personal, and convinced that users, not technology, are the real key to business success.
You work directly with the people who lead the work, backed by a wider Melbourne and offshore delivery team. No layers, no juniors learning on your invoice.
Senior leadership
Dan Hesketh
Managing Director
Waqas Zahoor
Development Lead
Waqas Malik
Support Lead
Jo Oldland
Finance
D365 Assist
Ongoing support that
never forgets
On-call support, maintenance and minor improvements across your Dynamics 365, Power Platform and Dataverse - for life after go-live. Pre-purchase a block of hours each month and draw down as you need us. We never build and run.
- Bug fixes, error investigation and minor customisations
- Log a request by portal, email or phone - every ticket tracked
- One fixed blended rate: you pay for outcomes, not who clicks the buttons
- Microsoft platform updates managed, with monthly hours reporting
- Unused hours roll forward - top up whenever you need more
D365 Success
Training that turns users into champions
Users who know your software inside out are more confident and do a better job. D365 Success is bespoke training and adoption for every level of your organisation, from the front desk to the boardroom.
- Bespoke programs matched to skill level, time and learning style - one size never fits all
- Guides, videos, webinars and hands-on sessions, delivered your way
- Outcome driven: real confidence and adoption, not box-ticking
- Microsoft 365 and Power Platform collaboration training included
Our products
Beautifully simple add-ons for Dynamics 365
D365 Checklists
Multi-function checklists and structured process steps, built right into your forms.
D365 Tiles
Customisable dashboard tiles and visual navigation for individuals, teams and departments.
Microsoft AppSource certified - see our listings on AppSource
FAQ
Questions we hear all the time
Isn't there one application that can do everything we need?
Rarely, and chasing one usually hurts. Modern Microsoft stacks work best as a set of focused tools (Dynamics 365, the Power Platform, Microsoft 365) connected around one reliable source of truth. We help you compose the right mix and make the joins invisible.
There's so much software out there. How do we choose the right one?
Start from business outcomes, not feature lists. The right fit depends on your processes, culture and leadership structure, which is exactly what our Discovery and Advisory engagements work through before anyone commits to a build.
We have an internal team administering our CRM. Are we getting the most from it?
Often there's untapped value. We work alongside internal teams: reviewing the platform, coaching your administrators, and taking on the specialist work that isn't worth hiring for. You keep ownership; your team levels up.
We have a CRM that was built, but nobody really knows how to use it. Can you help?
This is exactly what D365 Success is for. Bespoke training and adoption programs, plus documentation that survives staff turnover, so the system you paid for becomes the system people actually use.
Get in touch
Ready to discuss your next project?
Whether you're starting a new implementation, looking for ongoing support, or simply want honest advice on your Microsoft platform options, we'd love to hear from you.
- Email [email protected]
- Enquiries +61 403 315 025
- Support [email protected]